The End-User Performance gives you insight in the performance of your applications. You’re able to replicate processes in your applications, using simulations. With the data that is extracted from the simulations, you can determine the weakest link in a process and determine the performance.
The extracted data can be used for alert generation, notifications, dashboards and reports. This gives you many ways to get or stay informed with the performance of your applications. The End-User Performance is a handle you use to get grip on the performance and availability of your applications. Visit the website of the End-User Performance to see more.
Organisations want to have a continuous view on the performance of their applications, irrespectively where the application is equipped. Runs the application in your own datacentre? Or is the application bought as a service? Whenever the application is bought as a service, the supplier is responsible for technical maintenance and you want to discuss the performance in terms of a SLA.
The challenge that arises for the managers that are responsible for the contract is that they don’t have instruments to get an objective measurement of the performance. What means that agreements are made about the performance, but these are not measurable. You need the Service Level Agreement Performance to get a clear and objective view on the performance of your application. Create a baseline of the performance of your application and then you’ll be able to discuss SLA’s with the supplier or OLA’s with your co-workers.
The Identity and Access Performance (IAP) is one of the most important points of attention in a hybrid cloud environment. In a hybrid cloud an IAP environment consists of multiple authentication and service providers, with at the same time a need for a Single Sign-On (SSO). Because of this an IAP environment is almost always a bigger and more complex point of attention than an on premise environment.
Whenever a chain in the surrounding changes, it’s likely that a SSO isn’t working anymore. Because of this cloud services or on premise applications aren’t accessible anymore. The IAP gives you a continuous view on the availability of this environment, with direct alert management and notifications whenever something isn’t performing / working. The Identity Access Performance is indispensable in a complex environment where cloud services and / or on premise services are used.
Service Management Connector
For many organisations it’s useful that certain departments solve problems that are associated with them. Many actions performed by hand in your process are automated by the Connector. Because of this, even more efficiency arises. For example: A map is created in TOPdesk, because of an alert in Microsoft System Center Operations Manager (SCOM).
To conclude, because of the TOPdesk Connector the integration of monitoring inside of IT service management becomes user friendly. Which makes it possible for you to work more efficient.